VAKI offers Customer Care Package for VAKI products. A service contract provides you with inclusive service checks that carried out online by our skilled service team, and there are no logistical issues or transport costs to worry about. This also gives us the opportunity to advise and make recommendations on the use of our products. We can also remotely identify any potential issues that may be affecting the accuracy or any repairs/replacements that should be considered. All VAKI Fish Pumps, Graders and Counters can be connected to the VAKI Smart Flow System and the VAKI Cloud. Many commercial fish farming operations utilize VAKI Customer Care Package to optimize their equipment and streamline their operations.

Customer Care Package Includes:

• Counter registered into Online service history database.
• Three routine Online service checks per year with email report.
• All settings and systems check.
• Visibility check for light strength, head/camera alignment, edge positions and bulkheads.
• Calibration check.
• Random selection of 2 files from the last service in hard drive checked for quality of images.
• Hard drive clean up.
• Report that contains recommendations regarding changes to alignment, cleaning and other issues highlighted during the Online checks.
• Priority service customer for additional Online support.
• 1x count quality report, per year.
• All applicable software fix upgrades free.
• 25% of additional function change software packages.